To check if the amount has been received or not, the merchant can always check the status of payment under the Transactions section. Status “Completed” means the payment was received successfully and will be settled as per the terms.
Merchant can always track the status of the payment request from transactions section. The product offers realtime updates on every collection payment request generated by the merchant.
The merchant shall wait till the final status of the payment under Transactions section s marked as Completed
The settlement timeframes differ based on currencies and timezones. In case the settlement is not received within the specified duration, merchant can always contact the TransFi support team by accessing the Support functionality available on the platform.
The payment confirmation varies from Instant to upto 2 days depending on the jurisdiction and payment method selected to make the payment.
Yes, KYC of customers(payers) is mandatory to adhere to the compliance standards of TransFi.
All local fiat currencies (PHP,EUR, IDR etc) are supported for collections product. The merchant can choose the settlement currency between USDT and USDC currently.
In case the payment status is not updated in the transactions section, you should contact the Support team at TransFi. The payment may not be updated at times due to delays at banking partners end or a failure in the compliance checks, for which the TransFi team will get in touch within 24 hours of payment blockage.

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