How can we help you?
The transaction hash (TXID) confirms a transaction on the blockchain. Your users can typically find it in one of three places:
In their Wallet/Exchange App: Under the transaction history or details section.
On a Blockchain Explorer: By searching their public wallet address on an explorer (e.g., Etherscan for Ethereum).
In Confirmation Emails: Most wallets and exchanges send an email notification that includes the TXID.