How can we help you?

Do we need to conduct KYC (Know Your Customer) verification?

Settlement & Withdrawals

Managing Refunds

Invoicing Tool

Local Currency Payouts

Account Setup and Settings

On-boarding

General

Do we need to conduct KYC (Know Your Customer) verification?

We require the identity document of each sender for transactions exceeding 1 USD. Depending on your licensing status, you have the option to carry out the verification process on your end or use our onboarding solution.

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Need more help?

Raise a Ticket

How can I cancel a transfer?

What should I do if I make a mistake while filling out the transaction details?

How can I know the status of my transactions?

What beneficiary details do I need to provide to make a local currency payout?

What will the payment reference be on the beneficiary's bank statement? Can I personalise the reference?

How long does it take for a local currency payout to be received by the beneficiary?

Can customers send money to a third-party account or only to their own?

How do I activate a new local currency and country?

Which fiat currencies are supported for local currency payouts?

How can I create a dashboard account?

What is the difference between using the dashboard and API integration to make local currency payouts?

What is a local currency payout?

Buy & Sell Digital Assets

Services are provided by Trans-Fi UAB (registration no. 306117433) with an address at Lvivo st. 21A, LT – 09313, Vilnius, Lithuania (Flow business center, 2nd floor, Workland). Lithuania operating under virtual asset service provider licenses issued by Financial Crime Investigation Service of Lithuania.

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