Account & Setup

Account Setup and Settings

Learn how to set up, manage and troubleshoot your account configurations.
Can I change the email address associated with my TransFi account and wallet?

Yes, but for security reasons, this change can only be made by our Support Team.

You can change the email address associated with your Trans-Fi Account. However, for security purposes, this can only be done by our Support Team.

For further assistance, please contact our Support Team at customercare@transfi.com with details about your request. They will be happy to help you make the change.

How can I deactivate my account?

To deactivate your account, please send a request to customercare@transfi.com

How can I reset my password?

If you're unable to log in to your dashboard, click on "Forgot Password? " on the login page. You’ll receive an email with instructions to update your password.

Your password has now been successfully updated.

For further assistance, contact us at customercare@transfi.com. We're here to help!

I haven’t received my account activation email. What should I do?

If you can't find your account activation email, please check your spam and junk folders. If it’s still missing, go to the login menu and click on "Forgot Password". You’ll receive an email with instructions to update your password.

If the issue persists, contact our support team at customercare@transfi.com.

What should I do if I am unable to log into my dashboard?

Log into your Trans-Fi dashboard using incognito mode and clear your cookies.

If you still can't log in, please contact customercare@transfi.com and provide the email address used to create your Trans-Fi account

What should I do if I do not receive an OTP (One-time password)?

Still waiting for your One-time password? Here's what to do:

Step 1: Make sure to check your spam folder.

Step 2: Resend email.

Step 3: If you still have not received your OTP, please contact customercare@transfi.com for assistance.

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