Refund links do not expire. They can claim it at any time.
Facing any issues? Do not hesitate to get it in touch via customercare@transfi.com. They will be more than happy to help!
Transactions for short payments will not go through. The short payments will be refunded to your customer.
The way refunds are processed will depend on the chosen merchant settings. The following settings are available for merchants:
Any questions? Please reach out to customercare@transfi.com. We will be more than happy to assist.
By default, any overpayments will be promptly refunded to the customer automatically.
Nevertheless, the merchant retains the option to deactivate this automatic refund feature, which would result in the overpayment being credited to their balance instead. In such cases, refunds can be processed manually upon customer request.
Should you wish to customize your account settings regarding overpayments, reach out to customercare@transfi.com.
An overpayment is when your customer makes a payment that exceeds the value of the purchase.
Has your customer made an overpayment?
Any questions? Please reach out to customercare@transfi.com. We will be more than happy to assist.
A short payment is when your customer made a payment with insufficient funds.
Any questions? Please reach out to customercare@transfi.com. We will be more than happy to assist.
With the exception of short payments, refunds will be initiated instantly.
Any questions? Please reach out to customercare@transfi.com. We will be more than happy to assist.
In the case of short payments, where the end-user paid less than required, refunds will be processed based on the chosen merchant settings.
The following settings are available for merchants:
For excess payment, please reach out to customercare@transfi.com. TransFi will be notified and will process the refund of excess payment.
In this case 'New' means that the refunded has successfully been initiated but the customer is yet to provide us with the address to receive the funds.
It would be a good idea to remind your customer to send over their wallet address.
For more assistance, kindly contact customercare@transfi.com.

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